Terms and Conditions

Last updated: 28 October 2026

These terms apply to every order you place on commercelia.co.uk. Please read them before you order. By placing an order you agree to them.

1. About us

This website is run by Commercelia Ltd, a company registered in England and Wales (company number 13087198), registered office Suite 109, 28a Church Road, Stanmore, England, HA7 4AW. You can contact us at info@commercelia.co.uk.

2. Your order and our contract

When you place an order we will email you to say we have received it. This does not mean we have accepted it. Our contract with you starts when we email you to confirm that your order has been dispatched. If we cannot accept your order, for example because an item is out of stock or a price was wrong, we will tell you and will not charge you, or we will refund you in full if you have already paid.

3. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where it applies. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. If we find that a price on the website is clearly wrong, we will contact you before dispatch and you may choose to continue at the correct price or cancel for a full refund.

4. Delivery

We deliver to the address you give at checkout. Delivery times shown on the website are estimates. If we cannot deliver within 30 days of your order, unless we agree otherwise, you may cancel and we will refund you in full. The goods are your responsibility once they are delivered to you or to someone you named.

5. Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive the goods. To cancel, email info@commercelia.co.uk with your order number. You must then send the goods back within 14 days of telling us. Unless the goods are faulty or not as described, you pay the cost of returning them.

We will refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or proof that you sent them). We may reduce the refund if the value of the goods has gone down because you handled them more than was needed to check them. This right does not apply to goods made to your specification, sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons, or goods that are perishable.

6. Faulty goods

Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. If goods are faulty or not as described, you can reject them within 30 days of delivery for a full refund. After 30 days you are entitled to a repair or replacement, and if that is not possible or does not work, a refund. Please contact us with your order number and a photo of the problem. We pay the cost of returning faulty goods.

7. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.

8. Using this website

You must not misuse the website, try to gain unauthorised access to it, or copy its content for commercial use without our permission. Product pictures are for illustration; colours and sizes may vary slightly.

9. Your personal data

We use your personal data as set out in our Privacy Policy.

10. Complaints

If you have a problem, please email info@commercelia.co.uk and we will try to resolve it quickly.

11. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also bring them in your local courts.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on the website when you placed it.